Table of Content
Below are items you will get in a basic Xfinity alarm system, plus upgraded options to bring your smart home to the next level. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times.
Spectrum Mobile Review 2022 Existing Spectrum customers can get a cheap and powerful cell phone plan. When you have the Xfinity X1 DVR, you can use the voice remote to say things like “front door camera” to view your feed. If you buy an Xfinity camera, you get live video streaming included. Right now, Xfinity saves up to 150 video clips and 150 images each day, which are stored for 30 days.
Xfinity Home Security System Cost and Pricing
But for now, it’s important to know that these prices are about 15% higher than the industry average. The cameras will record seven days of uninterrupted video, acessible via the Xfinity app. Customers will get mobile alerts if the cameras detect people or activity, and footage is searchable by people or vehicle activity. X1 and Flex customers can pull up live feeds or clips via an Xfinity Voice Remote.
The truth is, it’s been a while since we tested a security system that was hard to use. In fact, there seems to be an arms race in the home security space to see who can create the system that’s easiest to use. It’s why companies like Alder and SimpliSafe are thriving. So, we expected Xfinity Home to be fairly easy as well. Xfinity Home isn’t the cheapest home security system, but it’s also not the most expensive. Expect to pay about $15 to $20 per month to lease the equipment.
Xfinity Home
A Comcast technician will come out and provide a personal assessment of your home. You’ll get a customized security recommendation and a tutorial to help you use your system. You can control your Xfinity security system using the same remote control that you use for your Comcast cable. The 24/7 monitoring service has an average response time of 30 seconds.
But Xfinity Home’s prices are hard to pin down, most of the equipment lags behind other brands, and its customer service may be the worst we’ve ever encountered. Installation, taxes and fees extra and subject to change. Requires subscription to Xfinity Internet service and a compatible Xfinity xFi Gateway. Overall, we liked Xfinity’s high-tech monitoring plans. We found the motion-triggered recordings especially helpful. But the AI technology isn’t 100% accurate, as it gave us some false alarms here and there.
Xfinity Home Security Pricing
Xfinity provides an app that allows users to monitor their system from a distance. This rating is derived from our editorial team's research, hands-on product testing, and customer surveys. Rest easy knowing you have a total home security solution with Pro Protection or Pro Protection Plus. Check in on your home from anywhere, with live and recorded video, all on your terms.
On the one hand, we liked their lineup of features and tech — complete with live-streaming video and artificial intelligence. And the devices were well-designed and quite impressive . Real-Time Notifications — If your camera detects motion, or a breach occurs, an instant notification will be sent straight to your mobile app.
We think the app is relatively well-designed and user-friendly, but it’s nothing to write home about. Xfinity Home does offer a customer support portal with a collection of useful articles and troubleshooting guides. There’s also a live chat option that we had decent success with — but again, nothing beats talking to a real human to get the personalized help you need.
Also, Xfinity has multiple monitoring centers so that your professional monitoring stays online 24/7. On the other hand, we did not like their rigid installation policy, lack of camera options, and spotty customer service. But the biggest strike against Xfinity Home was their prices. Sure, the equipment is cheap enough, but they are still expecting you to pay an additional $40 to $50 per month for monitoring. Unfortunately, since there’s no self-monitoring option, there’s no getting around the expensive monthly fees.
Here’s what you need to know about Xfinity Home’s two monitoring plans. Their base monitoring plan includes features like instant mobile alerts, smart home automation, and video monitoring. Finally, if you’re a current Comcast customer, both plans work with Xfinity X1 to view cameras right from your television using your TV remote. You probably know Comcast for its high-speed internet, phone, and cable services. But this telecommunications giant also offers home security through their subsidiary called Xfinity.
Many people underestimate the importance of a cellular connection and battery backup that won’t disappear at the first sign of trouble. The touchscreen controller, on the other hand, is a neato-burrito proprietary device. It can be handheld in addition to hanging, so you can walk around with it and use it as a little security tablet. As Managing Editor for SafeHome.org, Rob Gabriele has written and edited over 1,000 articles in home security. His expertise is in smart home automation and home protection with thousands of hours of testing and research under his belt. Formerly a reporter and producer for the USAToday network, Rob has been a writer and editor for over 10 years.
Stay updated on the latest products and services anytime, anywhere. As we mentioned, with Xfinity, the technician will come to your home to install the system. You'll pay anywhere between $60-$99 for professional installation. Only a few of the devices come from Xfinity itself, and the additional equipment list is a bit thin for a brand that doesn’t make its own stuff. Since the system’s compatibility is limited, most of the equipment is meh approaching blah. Xfinity Home is compatible with the myQ Garage remote controls by Chamberlain.
You’ll have the choice to purchase a security system, cable, internet and telephone through Xfinity while saving money with the more you bundle together. We’d say no; Xfinity Home isn’t one of the top systems we review. However, if you’re only considering professionally installed systems, it’s an okay option. Two of the biggest buying decisions with Comcast Xfinity are whether to add video to your plan and whether to use Comcast’s proprietary camera. Xfinity has both video streaming and streaming + recording as options.
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