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We found these systems to be a little expensive compared to the competition. It’s important that you’re aware of the litany of complaints about Comcast’s substandard service over the years. You can order an Xfinity Home system online, which is a breath of fresh air compared to systems like ADT. You can see your alerts via text, email, app notifications, and on-screen notifications on your TV .
We scoured customer reviews to learn more about Xfinity’s services. Xfinity Home Security is similar to other high-tech brands when it comes to add-ons and customizations. That is, you can enhance your system with a number of additional devices. These upgrades include everything from smart smoke detectors and thermostats to cameras and keypads. While you do have some freedom to customize, we would specifically like to see more Xfinity cameras offered in their lineup.
Xfinity Home Monitoring Plans
Xfinity is a reliable way to keep an eye on your home with an array of equipment from cameras to pet-friendly motion sensors. While it is pricier than other systems, it may benefit you to bundle the system together with your cable and internet to save money. Although representatives couldn’t tell SecurityNerd exactly how much customers save by bundling, they say the more you buy, the better the price. If you don’t mind contracts and like having your home security and cable bill conveniently bundled together, Xfinity Home could be a good choice.
Xfinity is a convenient solution to home security if you’re already using the company’s other services and plan to stick with them. It falls behind in home automation compatibility, price and customization when compared to other home security competitors. If Xfinity Home isn’t right for you, or if you just don’t want to deal with Comcast customer service, check out our Best Home Security Providers article. Ordering’s easy, installation’s convenient, and the professional monitoring aligns with industry standards. Xfinity doesn’t offer a classic email customer service option, but you can use Reddit, Twitter, or the direct chat to get help quickly. Or you can go to a brick-and-mortar Xfinity store if you like that better.
Installation
You can read all about the latest available Xfinity deals and promotions on our dedicated page. Now, it would be nice if all you had to pay was $15 or $20 per month for home security and automation. Unfortunately, that’s just the tip of the iceberg with Xfinity Home. Customers are also required to sign a two-year professional monitoring agreement. Unfortunately, Xfinity Home requires professional installation.
You’ll get 24/7 monitoring through COPS Monitoring, which has six professional monitoring centers. You also get backup batteries and wireless cellular connections. Xfinity’s mobile app turns your phone into a remote control for your whole home. While it has some bugs, we had a good experience with it, and other users rated it well on Google Play and iTunes. In our experience, Xfinity Home has some really unique and awesome features, and some people really like it. But with all those negative reviews, and since Comcast customer service can be exceptionally rough, Xfinity Home may not be for everyone.
How does Xfinity Home compare to other companies?
That’s a higher price for what Xfinity offers in terms of equipment and features, though it’s not outrageous compared to other systems. When we recently updated our home security rankings, we realized we could no longer score Xfinity that high. Yeah, Xfinity Home has an affordable self-monitoring plan and a cool voice control feature, and you can get it in bundles with other Xfinity home services.
Enjoy a clear view of your home at any time with HD live video with night vision capabilities. And get notified when your cameras detect motion in real time, like package deliveries. Xfinity is a reliable option if you're looking for a system that offers 24/7 professional monitoring, professional installation, and bundling options.
Add-On Equipment Costs
We read countless Xfinity Home customer reviews and pored over the Xfinity website. All in all, we conducted about five hours of research. Again, we think Xfinity Home is best when bundled with other Xfinity Home services. Of course, their equipment isn’t the most affordable, but they do offer interest-free financing to help soften the blow. Xfinity works with a variety of third-party devices to transform your house into a smart home. Options include LIFX smart lighting, Kwikset Smart Locks, Nest thermostats, and more.
Comcast has had a long reputation of less than stellar customer service. While our SecurityNerd was inquiring on the sales line about new Xfinity Home products, it took more than 30 minutes just to get a representative on the phone. While Xfinity does have 24/7 customer service, you can bet it will take some time getting in contact with a person. Representatives on chat and phone also answered questions differently, and our Security Nerd had to press for the right answer. There is also no opportunity for a doorbell camera or two-way talk with this system.
Manage your services and discover new ways to stay connected, protected, and entertained. Sherin Shibu is a junior at Columbia University majoring in English Literature. She took a nontraditional path to junior year, taking two gap years to work as a fellow at Business Insider and GovLoop, among others. She's written about everything from cybersecurity and virtual reality to business strategy and leadership; she's a versatile writer with a track record of success. At PCMag, she hopes to cover the news with accuracy and style, growing as a writer as she works as a News Fellow. Comcast says Xfinity cameras will auto-connect to a home's Wi-Fi network and update if the password is changed.
Connect your Chamberlain garage door opener to your Xfinity Home system to control it from afar. Using the Xfinity app, you can see if you have left your garage door open, or you can open it for your kids when they come home from school. Xfinity Home security system is installed by a trained technician. The professional installation comes with a variety of advantages and extras.
The app wasn’t anything special, but it did give us remote access from pretty much anywhere. Overall, we found that it was easier to use than the average system, but it was not nearly as easy as the top DIY alternatives out there. This cost is certainly on the expensive side compared to other brands we’ve seen and tested.
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