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But remember, customer service is just one category that we consider. So let’s explore their monitoring options, features, and tech to see how (or if!) they recover. Considering their checkered past, how did Xfinity score with us in the customer service department?
Stay updated on the latest products and services anytime, anywhere. As we mentioned, with Xfinity, the technician will come to your home to install the system. You'll pay anywhere between $60-$99 for professional installation. Only a few of the devices come from Xfinity itself, and the additional equipment list is a bit thin for a brand that doesn’t make its own stuff. Since the system’s compatibility is limited, most of the equipment is meh approaching blah. Xfinity Home is compatible with the myQ Garage remote controls by Chamberlain.
Xfinity Home pricing and monitoring
Below are items you will get in a basic Xfinity alarm system, plus upgraded options to bring your smart home to the next level. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times.
Overall, the Comcast Xfinity Home security service covers all your bases, just at an unpredictable cost. If the price is right where you live, Xfinity Home is most effective when you bundle. Add TV, Wi-Fi, and maybe even home phone calling to your plan. That’ll give you a discount on home services, and you can use your phone or X1 Voice remote to control just about everything in your home. The Xfinity Home Security systems are mostly average, sometimes even below average.
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Yes, all Xfinity security systems come with 24 hour professional monitoring. If an alarm triggers an event, the system will notify the police or other emergency services. New users can expect to pay between $40 and $70 per month for Xfinity Home Security without bundling. Thankfully, Xfinity offers ongoing deals and discounts. We’ve seen deals like the Xfinity Home Secure package going for $29.99 per month for the first 12 months with an increase to $39.95 per month for the remaining months. We’ve also heard of 50% off each Xfinity camera when you add video recording for $9.95 per month.
The app wasn’t anything special, but it did give us remote access from pretty much anywhere. Overall, we found that it was easier to use than the average system, but it was not nearly as easy as the top DIY alternatives out there. This cost is certainly on the expensive side compared to other brands we’ve seen and tested.
How does Xfinity Home compare to other companies?
Don’t worry, we’re going to share our full experience with their systems. But before we do, here’s some background on Comcast Xfinity as a company (and their oh-so-checkered past). The app is universally liked by Xfinity customers, and allows you to watch live video, disarm and arm the system, and more. If you’re looking for a bargain home security system, you’ll be better off with a DIY company.
You are required to sign a two year service agreement. Xfinity has a pretty strict cancellation policy and you will have to pay early termination fees. Our SecurityNerd spoke with an Xfinity representative and found that prices can change, and there are often promotions and deals for bundling. Calling and negotiating price seems like a real option here.
Quick Look at Xfinity Home Security Pricing
We read countless Xfinity Home customer reviews and pored over the Xfinity website. All in all, we conducted about five hours of research. Again, we think Xfinity Home is best when bundled with other Xfinity Home services. Of course, their equipment isn’t the most affordable, but they do offer interest-free financing to help soften the blow. Xfinity works with a variety of third-party devices to transform your house into a smart home. Options include LIFX smart lighting, Kwikset Smart Locks, Nest thermostats, and more.
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A Comcast technician will come out and provide a personal assessment of your home. You’ll get a customized security recommendation and a tutorial to help you use your system. You can control your Xfinity security system using the same remote control that you use for your Comcast cable. The 24/7 monitoring service has an average response time of 30 seconds.
And let’s find out if it’s a good idea to protect your home and family with their services. Their user-friendly touchscreen control panel looks and feels much better than the plastic panels many other brands offer. Even their base package comes with a small handful of entry sensors, while most companies only include one sensor in their base kit.
The most basic Xfinity Home Secure package includes professional monitoring, three door and window sensors, a touchscreen control, motion sensor, and a keypad. Additional services and pieces of equipment can be added on to create a more tailored system. For your money, you’ll get real-time alerts, cellular and battery backup, Xfinity Voice Remote control, a week of video storage, app access, and smart home capabilities.
On the one hand, we liked their lineup of features and tech — complete with live-streaming video and artificial intelligence. And the devices were well-designed and quite impressive . Real-Time Notifications — If your camera detects motion, or a breach occurs, an instant notification will be sent straight to your mobile app.
For homeowners looking for a professionally monitored home security service that you can bundle with your home internet and cable bill, this is a workable option. Like most companies, Xfinity Home security uses professional monitoring to keep an eye on customer security systems. The professional monitoring starts at $30 a month but can be more expensive, depending on location and possible other factors.
You’ll have to set aside time for a technician to come to your house. You can also integrate other cameras like Nest Cam, Canary Cam, and Arlo Pro into your system. For ideas, you can check out our posts for Best Indoor Cameras, Best Outdoor Cameras, and Best Motion Detector Cameras. Order pizza, trigger the lights to turn on for the delivery driver as they approach, and even pause your movie with a single IFTTT recipe. This update includes bug fixes and other improvements that enhance the app's overall performance. Various types of disaster and environmental protection are available from Xfinity.
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